FrequentlyAsked Questions
Here are some of our frequently asked questions. If you can’t find what you’re looking for, get in touch!
Once you place your order, you’ll immediately receive an email confirmation with your order number. Within 48 hours you will receive the production mockup based on what you mocked up on the site. If we are using embroidery to embellish your design, you will receive a sew out of your design. This may take up to a week. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements (remember, all of your artwork for an order is FREE. We don’t charge for art design and prep!). Once you’ve approved the production mockup we will go into production. Remember, nothing goes into production without your approval!
The higher the resolution the better. AI or EPS files work the best.
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
Yes! When you are designing your product and you upload your image, there will be a pop up that asks how many colors are in your design and what those Pantone colors are. This section is optional and you are not required to input the pantone colors, but if you do, we will match it. If you decide not to input the pantone colors or don’t know them, we will match the colors as close as possible. Keep in mind there are a few products where, due to the limitations of the printing process, exact PMS matching isn’t possible. This information will be listed on each product page.
Production times are listed for every item on the site. This is the number of business days it takes to print your item after you’ve approved the production mockup. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground, 2-day and next day shipment.
Yes! We have customers all over the world. During checkout you will be able to input your address and we will show you the shipping price based on the products you have selected in your cart and your desired location.
We accept all major credit cards!
geargeek.store recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. You can view our full privacy policy here.
We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason contact us and we will be happy to assist you.
Yes! We will never go into production until you have approved the production mockup.
We collect all applicable taxes for goods and services shipped into New York. If you are based in NY and are exempt from NY State taxes, let us know and we will resolve it.
Now we’re talking! Contact us and we’ll see what we can do.
We take great care to ensure you have multiple opportunities to review and approve your colors and artwork before your order is put into production. This allows us to ensure your order is produced to your exact specifications. Therefore, all sales are considered final and items cannot be returned or refunded. We want you to be satisfied, so if for some reason you’re unhappy with your order because the product is defective or there is an error in the decoration, please contact [email protected]
within 30 days of your order delivery date, and we will work with you to resolve the issue to the best of our ability.
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.
All prices and product information are subject to change without notice.